CLICK HERE FOR RETURNS AND EXCHANGES.    

What you will need for a Return and Exchange!

Order number (6 digit number in confirmation email or number on packing slip) and zip code that your order was shipped to! If you would like to exchange/return a gift please visit our help center for more information.

Holiday Returns & Exchange Policy

We want you to love your BURLEBO Purchase! If it's not quite right, we can help! For purchases made during the holiday season, we have a 60 day return policy.  

Please Note:

  • Items must be in original, unworn condition with tags attached. 
  • Final sale items are not eligible for return or exchange.
  • Discounted / Special Offer items cannot be returned unless damaged (including MYSTERY BAGS or MYSTERY CAPS).
  • Returns/ Exchanges are only accepted if purchased through BURLEBO directly. 
  • Any Caps sent back inside a plastic bag will not be refunded/exchanged. 

 

Standard Policy

For online purchases through the BURLEBO website (outside of the holiday window), returns and exchanges must be initiated within 30 days from the delivery date. More information for exchanges and returns is below! 

 

BURLEBO Exchange Policy:

We accept exchanges as long as the product was not on sale, discontinued, visibly worn, washed, or damaged. Please note that Mystery Promotions are considered on-sale items and are not eligible for exchange. Promotional items are not exchangeable.

If the size you ordered doesn't fit or you'd like a different design, click the link to begin the exchange process. Please allow up to 14 days for processing after we receive the returned item. Our customer care team will reach out if we have any questions.

If the value of your exchange is less than the returned item(s), we’ll refund the difference according to our return policy. We do not charge for shipping on exchanges.

Exchanges must be made within 30 days of purchase.

 

BURLEBO Return Policy:

We accept returns for store credit or refund (excluding shipping and processing charges) on items purchased directly from us, as long as the product is not on sale, discontinued, visibly worn, washed, or damaged. Mystery Promotions are not eligible for returns. All sales of gift cards and promotional items are final.

For a full refund, the product must be returned within 30 days of receipt, and the refund will be issued to the original payment method. Please note: If a discount was applied to your purchase, the refund will reflect the discounted price, not the original price of the item.

Once your return request is processed, please allow up to 7 days for the refund to be credited to your original payment method.

 

FAQ:

  1. Can I return items from multiple orders in one package? YES! You may ship it back in one package but please include the order numbers which you are returning so our Distribution Center knows which orders to refund! 
  2. My return package shows delivered, but I haven't received my refund yet? Once your package has reached our warehouse please allow up to 7 days for your return to be processed! Once it is processed it may take up to 7 business days to reflect in your account! 
  3. What is your Holiday return policy? We extend our return window to 60 days during the holiday season.